QMS Manager

QMS Manager

Competitive Salary (dependant on experience)
Part Time position
Permanent Contract
Location: Ashford

Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.  We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.  As a mutual, supporting our customers and paying their claims comes first.  We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. 

An exciting opportunity has now arisen within the Ashford, Tenterden and Whitfield Agency.

About the role:

• To develop and maintain the Quality Management System (QMS) in order to drive efficiencies and continually improve processes within the business.


• Develop and maintain QMS documentation, maintaining the quality data collection and reporting system, performing QMS audits, and providing QMS training.


• Ensure quality standards are met throughout the entire agency and ensure compliance to applicable regulations.


• Prepare effective and high quality audit reports to assist with system development and training. To include making recommendations to enable continuous improvement.


• Be an ambassador for quality processes and gain buy in from all other levels of staff by education, training and advice.


• To gain an understanding of the regulatory requirements of the Agency and ensure we are and remain compliant.


• Always demonstrate high values of trust and integrity, acting as a positive role model in line with the values and ethos of the Agency.


• Build and maintain effective working relationships within the Agency team and all relevant key contacts and teams within NFU Mutual.


• Ensure all duties are carried out in a way which complies with relevant external legislation and regulation, NFU Mutual compliance and other procedures and local Agency policies and processes.


• Deliver ad-hoc projects and/or other duties as required, to support the delivery of business strategy and enhance customer experience.


• Attending whole team meetings, flexibility on working hours will be required.

Essential:

- Proven track record in developing and maintaining QMS systems
- Experience of carrying out audits on a quality system
- Strong research and analytical skills
- Effective and professional verbal and written communication skills
- Excellent attention to detail and organisational skills
- Good IT skills especially Microsoft Office, CRM systems and data systems e.g. PowerBI and to use NFUM systems
- Good maths and problem solving skills
- Able to manage own workload and able to work effectively under pressure
- Great team working and ability to build effective relationships through positive behaviours, honesty and integrity.
- Focus on continuous improvement, able to use own initiative
- Demonstrate commitment to quality and compliance with procedures/regulations using due care, skill and diligence
- Desire to be the best, openness to personal development, learning new skills

Desirable:

- Experience of ISO9001
- Knowledge of insurance
- Experience in regulated environment
- Knowledge of NFU Mutual products
- Connection to farming / rural sector
- Own transport & full UK driving licence

Our commitment to you:

At NFU Mutual Ashford, Tenterden and Whitfield we are committed to the well-being, personal and professional development of our employees. We ensure full training and development is maintained including a 5-year career plan.

Benefits:

• 26 days annual leave plus bank holidays
• Birthday day off in addition to annual leave
• Option to buy/sell 5 days holiday per year
• Health Cash Plan
• Free Parking at all our offices
• Team lunch provided once a month
• Team social events twice a year
• Monthly 1-2-1s and Bi-annual reviews to support you

Please apply in writing with CV and covering letter to: recruitmenttenterden_@nfumutual.co.uk

Closing date for all applications: 14th October 2024.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.