Job details

Customer Services Advisor

Region: Midlands

Location: Market Bosworth

Job reference: ANEE01397

Closing date: 2nd August 2024

The Role

Customer Services Advisor

Circa £25,000 Salary (dependant on experience)
Full Time Position
Permanent Contract
Location: Market Bosworth
Monday – Friday 9am – 5pm

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers, for over 110 years.  We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.  As a mutual, supporting our customers and paying their claims comes first.  We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. 

An exciting opportunity has now arisen within the Market Bosworth Agency.

About the role:

We are looking for someone who is highly organised, self-motivated, and enthusiastic. This role is a chance for the right candidate to join us and contribute to our ongoing growth. In return we offer the opportunity for personal development with a focus on continual learning and progression opportunities when they arise.

Key Responsibilities include:

• Working as team to achieve financial targets through selling and servicing of products.
• Supporting team members in their activities
• Proactively establish customer needs so you can help them with solutions from our full product range.

About you:

• Be a self-motivated and sales focused individual
• Be able to work to targets
• Excellent time management and organisational skills
• Be willing to learn and be enthusiastic
• Be able to problem solve, use own initiative and judgement
• Demonstrate attributes of honesty, integrity, due skill, care and diligence
• Be able to manage and prioritise workloads effectively
• Be flexible, adaptable and open to new ideas
• Previous insurance experience is preferred

Our commitment to you:

• Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices
• Competitive salary and potential annual performance related pay increases
• Long-term career development opportunities and high-level training


• 20 days annual leave plus bank holidays
• 1 Extra day holiday for your birthday
• Free Parking
• Excellent Career Progression Opportunities

Please apply in writing with CV and covering letter to:

Closing date for all applications: 02 August 2024.


Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.



How your Agents will support you

Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.

Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.