Job details
Customer Service / Sales Adviser
Region: Northern Ireland
Location: Ballymena
Job reference: ANEE02059
Closing date: 25th September 2026
The role
Customer Service / Sales Adviser
Salary: (dependant on experience)
Location: Ballymena
Monday – Friday 9am-5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Mid and West Antrim Agency based in Ballymena.
About the role
As a Customer Service / Sales Adviser, you will contribute to the effective and efficient running of the agency, identifying and pursuing opportunities to contribute to the achievement of targets including sales and lead generation for general insurance and lead generation for financial services together with meeting customer service standards:
• Review and process amendments to policies arising from changes to cover and circumstance, seeking opportunities for cross-selling, meeting customer service standards and ensuring cover is appropriate.
• Deliver and contribute to the effective and efficient running of the agency including managing and directing correspondence, processing renewals and processing policy amendments.
• Maintain customer relationships, to enhance and protect NFU Mutual’s reputation and brand.
•To sell, within licensed authority, motor and home products, ensuring compliance with sales quality and advice standards.
• Check, process and manage accounting transactions, including premium collection and policy cancellation.
• Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to customers to meet the requirements and standards of NFU Mutual and the agency.
About you
• Candidates will demonstrate drive, energy and enthusiasm required to promote a positive learning environment and sales culture.
• Candidates will have a minimum of 5 GCSEs (or equivalent) including Maths and English at Grade C or above.
• An understanding of agriculture would be beneficial but not essential.
Our commitment to you
You can expect full supported training in a professional, hardworking, friendly, and supportive environment.
Benefits
• Pension scheme
• Onsite parking
We are an Equal Opportunities Employer.
Please apply in writing with CV and covering letter to: caroline_stanley@nfumutual.co.uk
Closing date for all applications: 25th September 2026.
Please note you’ll be employed by an Agent of NFU Mutual and not by NFU Mutual directly.
How your Agents will support you
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.