Job details
Customer Service & Sales Adviser
Region: North West
Location: Carlisle
Job reference: ANEE02056
Closing date: 24th September 2026
The Role
Customer Service & Sales Adviser
Salary from £25,000 per annum (full time equivalent)
From 22.5 to 37.5 hours per week (between Monday to Friday 8.30am-5pm)
Location: Carlisle Agency Office at Warwick Bridge
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual, we deliver a first-class service to customers (old and new) and keep them at the heart of everything we do. We sell the entire NFU Mutual product range and are a business that has honesty, integrity and trust at the core of our values. We champion the personal approach to customer service that NFU Mutual is famous for.
Due to continued growth, an exciting opportunity has now arisen within the Carlisle Agency.
About the Role
We are looking for a friendly and motivated Customer Service & Sales Adviser to join our growing team in Carlisle.
You'll be at the heart of our Agency, providing excellent service to both new and existing customers. No two days are the same, with a varied mix of customer enquiries, policy administration, sales conversations and general office support.
Whether speaking to customers on the phone, welcoming them into the office or handling enquiries electronically, you'll take time to understand their needs and provide a professional and personal service. Alongside delivering excellent customer care, you'll identify opportunities to introduce customers to products and services that may be of benefit to them.
Working as part of a supportive team, you'll help build long-term customer relationships and ensure our customers receive the high standards of service for which NFU Mutual is known.
About you
We're looking for someone who enjoys working with people and takes pride in delivering excellent customer service.
You may already have experience in insurance, banking, retail, customer service, administration or sales, but just as important is a positive attitude, enthusiasm and a willingness to learn.
You'll have:
- Excellent communication and interpersonal skills
- A friendly, professional and customer-focused approach
- Confidence speaking with customers face-to-face, over the phone and in writing
- Good attention to detail and a high level of accuracy
- Strong organisational skills and the ability to manage a varied workload
- A proactive approach and the confidence to identify sales opportunities where appropriate
- Good IT skills, including Microsoft Office applications
- GCSE Maths and English at Grade C/4 or above (or equivalent)
- The ability and desire to learn new systems, products and skills
Previous insurance experience would be advantageous but is not essential, as full training will be provided.
Our commitment to you
We want our people to succeed and enjoy their careers with us. From day one you'll receive comprehensive training, ongoing support and access to a knowledgeable and experienced team.
We'll help you develop your technical knowledge, build your confidence and provide opportunities for continued professional development as your career progresses. You'll be given the support, tools and encouragement needed to achieve your potential.
Benefits
- Competitive salary dependent on experience
- 25 days annual leave plus bank holidays
- Additional holiday entitlement with length of service
- Employer pension contribution
- Full training and ongoing professional development
- Free on-site parking
- Friendly, supportive and professional working environment
Please apply in writing with CV and covering letter to graham_holliday@nfumutual.co.uk
Closing date for all applications: 24th September 2026
NB You will be employed by an Agency of NFU Mutual and not by NFU Mutual directly.
How your Agents will support you
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.