Customer Service Advisor

Customer Service Advisor
 
Salary (dependant on experience)   
Full Time
1 Year Contract with potential extension
Location: 15 Dock Street, Strabane
9am – 5pm, Monday - Friday
 
Introduction to NFU Mutual  
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.  We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.  As a mutual, supporting our customers and paying their claims comes first.  We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.  
  
About the Agency  
As a local agency of NFU Mutual, we deliver a first-class service and offer NFU Mutual's range of products across our region to both existing and new customers, who remain at the heart of everything we do. We are proud to be trusted within our local community, an award-winning agency and recognised for the personal approach to customer service that NFU Mutual is known for. Our team combines the experience of long-standing colleagues with the fresh perspectives of newer team members, creating a supportive and dynamic environment. Guided by honesty, integrity and trust, we are committed to delivering excellent service and fostering a workplace that is a great place to work.
 
 An exciting opportunity has now arisen within the  Strabane Agency. 
 
About the role: 
 This role requires the candidate to:
- Provide excellent service to new and existing customers
- Handle customer enquiries by phone, email, and face-to-face
- Maintain accurate customer and policy records
- Manage documentation and ensure compliance with company procedures 
- Generate new business through referrals, inbound enquiries, and prospecting
- Promote additional products through cross-selling and upselling opportunities
- Retain existing customers at renewal by demonstrating value and reviewing cover needs
- Work collaboratively with colleagues to achieve agency objectives
- Maintain product knowledge through ongoing training

Essential Qualifications
Applicants should have:
•    A minimum of 5 GCSEs (or equivalent) at Grade C or above, including English Language and Mathematics
•    Strong communication and interpersonal skills
•    Good numerical ability and attention to detail
•    Confidence using computer systems and Microsoft Office applications.
 
Our commitment to you: 
As a valued member of our team, we are committed to providing you with the support, training, and opportunities you need to succeed in your role. 

We will:
•    Provide induction and training to help you build confidence in your role and our products
•    Create a positive, respectful, and inclusive working environment where your contribution is recognised and valued
•    Recognise and celebrate achievements and contributions to the success of the agency and our customers.

Our benefits include:
•    Pension Provision to help you plan and save for your future
•    Private Health Insurance providing access to healthcare support and peace of mind for you
•    Free On-Site Parking for convenient and cost-effective travel to work
•    A supportive and friendly working environment where you can develop your skills
  
Please apply in writing with CV to: rachel_x_buchanan@nfumutual.co.uk
 
Closing date for all applications: 9th October 2026.

 
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.