Job details
Customer Service Advisor
Region: South East
Location: Flimwell
Job reference: ANEE02017
Closing date: 21st September 2026
The role
Customer Service Advisor
Full Time position
Permanent Contract
Location: Flimwell Agency
Monday – Friday 9am – 5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Flimwell & Tunbridge Wells Agency.
About the role:
• Process general customer enquiries, policy alterations, renewals and introduce new/additional NFU Mutual insurance products and services.
• Pro-actively establish new sales opportunities by cross selling
• Introduce NFU Mutual’s range of Financial Services products.
• Transact business compliantly within FCA requirements and always with a ‘customer-centric’ approach.
About you:
• Individuals who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
• A confident personality who can work well within a team environment but can also work just as well as an individual
• Someone who shows initiative and has a “can do” attitude
• Good interpersonal skills, communication skills, & relationship building abilities.
• Sales and/or customer service experience is desirable; however, insurance experience is not essential.
• Minimum of Grade C in GCSE Math’s and English (or equivalent).
• Full driving license and access to your own vehicle.
Our commitment to you:
• A supportive and friendly working environment
• Full Training & Development will be provided which includes technical knowledge, Sales soft skills with the opportunity of a funded CERT CII qualification.
Benefits
• 25 days holiday plus bank holiday (after 4 years’ service an additional day a year up to a maximum of 5 days). In addition we provide 2 additional days holiday over the Christmas period
• Benenden Health
• 15 days working from home flexibility
• Free parking in front of the office
• Group Life Cover – 4 x salary
• Eyecare cover
• Unlimited access to Refer a Friend bonus scheme
• Employee discounts on a range of NFU Mutual insurance policies
• Pension contributions
Please apply in writing with CV and covering letter to bethan_davies@nfumutual.co.uk 01892 337488.
Closing Date 21st September 2026.
We will keep recruitment information (including interview notes) for no longer than is reasonable, and this is generally for a period of 6 months, after which they will be destroyed.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
How your Agents will support you
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.