Job details

Customer Service Advisor

Region: South East

Location: Godalming

Job reference: ANEE01302

Closing date: 30th April 2024

The Role

Customer Service Advisor

Competitive Salary
Full Time/Part Time positions
Permanent Contract
Locations – Godalming (Surrey) and Oxted (Surrey)
Full time 37.5 hours 8.30am to 5pm inc 1 hour for lunch. Part time hours considered.

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.  We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.  As a mutual, supporting our customers and paying their claims comes first.  We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency:

An exciting opportunity has now arisen within the Surrey Agency. As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. 

About the role:

  • Provide expert advice and guidance on motor and personal insurance products

  • Assist clients with obtaining quotes, renewals, and mid-term adjustments

  • Seek additional insurance opportunities and introduce financial services (pension, investments & protection)

  • Process policy applications and amendments efficiently and accurately

  • Answer customer enquiries via phone, email, and in person (if applicable)

  • Resolve any issues promptly and professionally, ensuring customer satisfaction

  • Maintain accurate records and contribute to a positive and efficient team environment

About you:

  • Excellent communication and interpersonal skills

  • A strong customer service focus, with a passion for exceeding expectations

  • The ability to build rapport and trust with clients

  • Confidence using computers and insurance software (training provided)

  • A positive and proactive attitude

  • A valid UK driving licence (advantageous)

Our commitment to you:

  • Comprehensive training and development opportunities

  • A supportive and friendly work environment

  • The chance to build a successful career in the insurance industry


  • Competitive salary

  • Pension scheme with employer contributions

  • 23 days annual leave (rising to 28 after 5 years) + bank holidays

  • 2 out of 3 days off between Christmas and New Year

  • 1 days holiday for your birthday

  • Buy/sell 5 days holiday scheme

  • Accessible and free parking

Please apply in writing with CV and covering letter to:

Phillip Kirk, Business Manager, NFU Mutual Surrey –

Closing date for all applications: 30th April 2024.


Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.



How your Agents will support you

Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.

Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.