Job details
Customer Service Adviser
Region: South West
Location: Honiton
Job reference: ANEE01618
Closing date: 20th May 2025
The Role
Customer Service Adviser
Salary (dependant on experience)
Full Time Permanent Contract
Location: Luppitt, Honiton
Hours: 9-5 Monday to Friday
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen to join our small friendly team at The NFU Mutual Insurance office based in East Devon, 5 minutes by car outside of Honiton. The NFU Mutual Insurance Company is an award winning Insurance and Financial Services company, providing the full range of General Insurance and Financial Services products, with a focus on Agricultural, Business and rural property and motor insurance. We pride ourselves on providing a high quality, friendly, personal and professional customer experience and are looking for someone with these same values, who can work as part of a team.
About the role:
The role includes providing advice on cover across all classes of personal and commercial insurance offered by the NFU Mutual. This, alongside; quotations, changes to existing policies and supporting clients with any necessary information and administrative functions. The role also includes a requirement to introduce and increase awareness of our Financial Services solutions for our customer base.
About you:
You will need to be reliable and organised with attention to detail, have a good telephone manner and have good time management skills and be able to work to deadlines. You will need to be computer literate with basic Microsoft Word systems. You will also need your own transport and a valid car driving licence to get to and from work. A minimum qualification of 5 GCSE's are required, which are to include English and Maths.
Our commitment to you:
We provide a very extensive and office based training programme, with ongoing support. This, alongside a development plan to allow you to build a career path.
Please apply in writing with CV and covering letter to: andy_cotter@nfumutual.co.uk
Closing date for all applications: 20/05/25.
Please note you will be employed by an Agent of the NFU Mutual and not the NFU Mutual directly.
How your Agents will support you
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.