Job details

Commercial Services Advisor

Region: East

Location: Wherstead

Job reference: ANEE01393

Closing date: 31st August 2024

The Role

Commercial Services Advisor
Salary up to £25k (dependent on experience)
Full Time position
Permanent Contract
Location: Ipswich Agency, Wherstead, Ipswich , IP9 2AX
Monday to Friday 9am to 5pm

About us
We have a fantastic and exciting opportunity to join the Commercial Support Team within our growing, successful Agency here at NFU Mutual Ipswich based at our site in the beautiful countryside of Wherstead, Ipswich.
As a local agency of NFU Mutual we deliver a first-class service and sell the NFU Mutual product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. 

The Role
Working in an upbeat and friendly team, you will play a key role in the success of an expanding local business, providing excellent customer service to our members and working as part of a focused team. You will provide support to our Partners, review and advise customers on their insurance requirements and create cross- selling opportunities.

• Support Partners with enquiries, existing policy alterations, and renewal reviews
• Provide first class Customer Service by establishing their needs
• Respond to billing and accounting queries
• Introduce NFU Mutual Financial Services to new and existing customers
• Assist with day-to-day office administration processes

About You
We are looking for a new colleague with a “can do attitude” and positive energy, who will:

• Demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients
• Be a proficient IT user with good interpersonal and communication skills, both written and verbal
• Be a problem solver who enjoys working as part of a team with a positive can-do attitude
• Have good organisational skills and the ability to manage a busy workload and prioritise tasks
• Hold a minimum of Grade C in GCSE Math’s and English (or equivalent)
• Have the ability and desire to learn new systems, products, processes and skills

A background in insurance or financial services would be advantageous but not essential

Our commitment to you:
To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business. We will provide a professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices as well as:

  • Support with CII qualifications

  • Pension Contribution

  • Medical Cashback Plan

  • Employee Volunteering – volunteer in the community for one day each year

  • Unlimited access to Refer a Friend £500 bonus scheme

  • Beautiful countryside setting with access to open countryside

  • Onsite shower facilities

  • Free On -Site parking

  • A Family Friendly policy that helps you balance your work and family responsibilities

  • 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme

  • Salary Up to £25k depending on experience

For more information or to apply contact Kerry McCoy by phone on 01473 688466 or by e mail

Closing date: 31 August 2024.

Please note, you will be employed by BL Williams & GC White and not by NFU Mutual directly.




How your Agents will support you

Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.

Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.