Job details
Client Adviser
Region: Midlands
Location: Telford
Job reference: ANEE02061
Closing date: 2nd October 2026
The role
Client Adviser
Competitive Salary
Full Time
Permanent Contract
Location: Telford
Monday to Friday – 9am – 5.30pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Telford Agency.
About the role:
As a Client Adviser within our team, you’ll play a key role in the success of an expanding local business by ensuring our customers receive a first-class service.
This is a multi-disciplined role handling a wide range of personal and commercial policies and responsibilities include:
• Providing new business quotations
• Handling policy changes
• Handling claims and renewals and providing customers with necessary service and advice
• The ability to work to targets and deadlines
• A flexible approach and the ability to work as part of a team
About you:
• A people person with drive, energy, and enthusiasm.
• Strong interpersonal skills, communication skills and relationship building abilities.
• Pro-active and the ability to work independently.
• Experience of and an understanding of the insurance/financial sector is preferrable but not essential.
• Strong IT Literacy: experience with Customer Relationship Management Systems is an advantage.
• Minimum requirement of Grade C or equivalent in Maths and English
Our commitment to you:
We offer a professional, hardworking, yet supportive and friendly environment with strong team ethos and ethical practices. To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business. Salary is dependent on skills and experience.
Benefits:
Pension Contribution ~ 25 Days holiday + Bank Holidays ~ No Weekends ~ Free Parking
Please apply in writing with CV and covering letter to: kate_hamilton@nfumutual.co.uk
Closing date for all applications: 2nd October 202.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
How your Agents will support you
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.