Job details
Account Handler
Region: South East
Location: Flimwell
Job reference: ANEE01850
Closing date: 16th January 2026
The role
Account Handler
Full Time position
Permanent Contract
Location: Flimwell Office
Monday – Friday 9am – 5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
About the role:
This is a great opportunity to join a high performing team as an Account Handler by developing positive and long-term relationships with our customers in a way which promotes retention and additional sales revenue. To be successful at this role you will be excellent at building customer relationships and delivering high quality service that reflects our values and ethos and is tailored to their specific needs.
Responsibilities:
• To develop positive business relationships with a portfolio of customers, managing their accounts in a way that meets their specific needs on a long-term basis.
• To enhance the wider business growth by proactively seeking opportunities for cross selling.
• To support the delivery of marketing campaigns in a way which is consistent with our values and ethos, positively contributing to our profile.
• To consistently provide excellent levels of customer service in all interactions with potential and existing customers, delivering on promises, meeting their needs and exceeding expectations.
• To build and maintain effective working relationships within the team and all relevant key contacts.
• To ensure all customer interactions, managing of customer instructions and documentation is administered in accordance with compliance and regulatory requirements and ensures excellent levels of customer service.
• To be responsible for ongoing technical and professional knowledge and skills development to ensure compliance and the delivery of high performance.
About you
• Proven track record of successful delivery within a commercial environment, ideally Financial Services.
• Demonstrable experience working in a customer facing environment, delivering exceptional levels of customer service.
• Excellent verbal and written communication skills.
• Strong IT skills.
• Good working knowledge of the financial services sector.
Our commitment to you:
• A supportive and friendly working environment
• Full Training & Development will be provided which includes technical knowledge, Sales soft skills with the opportunity of a funded CERT CII qualification.
• - Opportunities for career progression within a growing agency.
• - A supportive and friendly team environment within a highly respected organisation.
• - The chance to play a key role in a dynamic agency that values your skills and contribution.
Benefits
• 25 days holiday plus bank holiday (after 4 years’ service an additional day a year up to a maximum of 5 days). In addition we provide 2 additional days holiday over the Christmas period
• Benenden Health
• 15 days working from home flexibility
• Free parking in front of the office
• Group Life Cover – 4 x salary
• Eyecare cover
• Unlimited access to Refer a Friend bonus scheme
• Employee discounts on a range of NFU Mutual insurance policies
• Pension contributions
If you’re a driven and ambitious individual with a passion for sales and a commitment to delivering excellent service, we’d love to hear from you. Join us at NFU Mutual's Tunbridge Wells Agency and contribute to the growth of our High Net Worth insurance offering.
Please apply in writing with CV and covering letter to: bethan_davies@nfumutual.co.uk 01892 337488. We will keep recruitment information (including interview notes) for no longer than is reasonable, and this is generally for a period of 6 months, after which they will be destroyed.
Closing date: 16 January 2026.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
How your Agents will support you
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.